Using Machine Learning and AI Avoira’s text analytics solutions can help you to gather deep insights into unstructured bodies of text (for example email correspondence, chat conversations, social media or text based surveys).
Text analytics is the way to unlock the meaning from all of this unstructured text. It lets you uncover patterns and themes, so you know what customers are thinking about and how they are feeling.
Using text analytics tools gives you valuable information from data that isn’t easily quantified in any other way. It turns the unstructured thoughts of customers into structured data that can be used by business.