Microsoft Teams Voice
Microsoft Teams Voice contains a rich feature set previously only available in a traditional PBX. Voice can be enabled in Microsoft Teams using Microsoft Calling plans or for more flexibility and even more flexibility and functionality using Direct Routing
Answer inbound calls and easily route them to the right queues with a cloud-based phone system.
Connect to your favourite contact centre software.
Quickly procure and assign phone numbers or port existing phone numbers.
Access voicemail messages and transcriptions anywhere from any device.
Have a consistent Teams experience on personal and shared devices.
Create custom greetings, play music for customers waiting on hold, and set up shared voicemail.
Easily connect to partner compliance recording solutions.
Use your existing telecommunications providers by directly connecting their SIP trunks to Microsoft Teams.
Add flexibility to meetings with a dial-in number, included in every online meeting.