Our CX team and supporting partners work closely with businesses of all sizes.   

We can help you…. 

  • Get insight into your business operations
  • Track agent performance, auto QA checking and scoring every single interaction
  • Identify customer vulnerability
  • Track report and improve on compliance scores
  • Highlight new sales opportunities.

Allowing your business to do more with less. 

We specialise in reducing AHT, guaranteeing compliance, identifying and actioning every sales opportunity.  We achieve this through a curated selection of the solutions and partners in the contact centre market 

Xdroid speech analytics 

Our Artificial Intelligence solution, based on deep expertise, reveals the truth about your customer interactions. Start creating your success right now by understanding the truth!

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Post call analytics

Provide automated Quality Management and improve Contact Centre Performance and Customer Experience with voice and emotion recognition, CRM and TNPS integration, Predictive Analysis, and Machine Learning. 

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Real time analytics - live agent assist 

Advise agents in real-time on speech styles, emotions, and compliance and reduce Agent Handling Times through automated links to content, calendar scheduling, script advice, and automated wrap-up. Provide alerts to the agent and management. 

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Text analytics

Text analytics is the automated process of translating large volumes of unstructured text into quantitative data to uncover insights, trends, and patterns.  Avoira’s Text Analytics solutions can help you to understand what is being said in email and chat conversations with your customers. 

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CX Consultancy

In order to support our Contact Centre and CX solutions Avoira offer a full Contact Centre Consultancy service. Working in conjunction with CX Consultants, the Davies Consulting, Avoira can work with you to fully understand and define your solution requirements.

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Get in touch with your Account Manager