Best-in-class contact centre solutions

Avoira work with multiple CC vendors integrating into a multitude of platforms to provide our customers with best-in-class solutions that meet their specific requirements. 

We provide Omni-channel Contact Centre solutions, inbound and outbound solutions that can integrate into the platform of choice be that a traditional on-site PBX, a cloud based PBX and even Microsoft Teams. 

Avoira’s contact centre solutions offer...

  • Omnichannel customer experience – Voice, Email, Chat, Social 
  • Analytics and reporting insights
  • IVR and Auto Attendant self-service solutions
  • Skills-based routing – get your customers to the right person, first time
  • Online Insights into performance
  • Visual overviews of communication traffic (Wallboards)
  • Easy access to standard reports (pdf and excel)
  • Scheduled reports by email
  • AD Integration
  • Improved contact centre performance and Customer Experience while reducing operational costs

Get in touch with your Account Manager