Best-in-class contact centre solutions
Avoira work with multiple CC vendors integrating into a multitude of platforms to provide our customers with best-in-class solutions that meet their specific requirements.
We provide Omni-channel Contact Centre solutions, inbound and outbound solutions that can integrate into the platform of choice be that a traditional on-site PBX, a cloud based PBX and even Microsoft Teams.
Avoira’s contact centre solutions offer...
- Omnichannel customer experience – Voice, Email, Chat, Social
- Analytics and reporting insights
- IVR and Auto Attendant self-service solutions
- Skills-based routing – get your customers to the right person, first time
- Online Insights into performance
- Visual overviews of communication traffic (Wallboards)
- Easy access to standard reports (pdf and excel)
- Scheduled reports by email
- AD Integration
- Improved contact centre performance and Customer Experience while reducing operational costs