A scalable, flexible contact centre solution
Contact Center as a Service (CCaaS) is a cloud based solution that allows businesses to purchase only the technology they need, which reduces the need for large scale upfront investment. CCaaS offers scalability as operational needs change. By providing the flexibility to pay for only the technology needed, investment is low and costs are significantly reduced.
Features and benefits...
Avoira’s CCaaS Solutions offer
- Omnichannel customer experience – Voice, Email, Chat, Social
- Analytics and reporting insights
- IVR and Auto Attendant self-service solutions
- Skills-based routing – get your customers to the right person, first time
- Improved contact centre performance and Customer Experience while reducing operational costs