One size does not fit all

We recognise that businesses and the communication technologies they rely on create differing support needs.

One size does not fit all which is why we offer you a wide choice of maintenance and support packages.

Flexible support

Whether you require only weekday, office hours support or your organisation demands full 24/7/365 cover to optimise operational integrity and critical business continuity we have a package.

Our services include pre-planned maintenance through to hot desk troubleshooting so that you can reduce downtime, maximise efficiency and concentrate on the effective management of your organisation.

Avoira Support packages 1, 2 & 3

Support hours:
08:30 - 17:00

Avoira Assist 1: Mon - Fri

Avoira Assist 2: Mon - Sat

Avoira Assist 3: Mon - Sun

Avoira Support packages 4, 5 & 6

Support hours:
08:30 - 22:00

Avoira Assist 4: Mon - Fri

Avoira Assist 5: Mon - Sat

Avoira Assist 6: Mon - Sun

Avoira Support packages 7, 8 & 9

Support hours:
24 hrs

Avoira Assist 7: Mon - Fri

Avoira Assist 8: Mon - Sat

Avoira Assist 9: Mon - Sun

Get out ahead of the problem

Available with our Avoira Premier Plus service level agreement, preventative maintenance visits ensure that your audio visual and video conferencing equipment is regularly serviced.  This reduces the risk of failure for mission critical and high usage devices. Premier and Premier Plus customers benefit from end user and technical training programmes to help with the successful implementation of equipment within your organisation.

Protect your equipment with our support services

Manufacturer SupportAvoira PremierAvoira Premier Plus
Manufacturer warranty process advice

Standard ways to contact Avoira: Telephone / email / video helpdesk 8 am to 6 pm UK

Assistance with warranty repair / replacement

Remote video conferencing training

Control system programming support

Video conferencing software updates / upgrades

24 hour video conferencing testing facility

Advance parts replacement for all video conferencing systems

On-site engineering resource

Preventative maintenance visit

Get in touch with your Account Manager