Customer Experience (CX)
We specialise in reducing AHT, guaranteeing compliance, identifying and actioning every sales opportunity. We achieve this through a curated selection of the solutions and partners in the contact centre market
Our Artificial Intelligence solution, based on deep expertise, reveals the truth about your customer interactions. Start creating your success right now by understanding the truth!
Provide automated Quality Management and improve Contact Centre Performance and Customer Experience with voice and emotion recognition, CRM and TNPS integration, Predictive Analysis, and Machine Learning.
Advise agents in real-time on speech styles, emotions, and compliance and reduce Agent Handling Times through automated links to content, calendar scheduling, script advice, and automated wrap-up. Provide alerts to the agent and management.
Text analytics is the automated process of translating large volumes of unstructured text into quantitative data to uncover insights, trends, and patterns. Avoira’s Text Analytics solutions can help you to understand what is being said in email and chat conversations with your customers.
In order to support our Contact Centre and CX solutions Avoira offer a full Contact Centre Consultancy service. Working in conjunction with CX Consultants, the Davies Consulting, Avoira can work with you to fully understand and define your solution requirements.