Embrace the Next Generation:
Avoira’s Next Generation applications for contact centres can help improve contact centre efficiency, agent performance, contact centre security, contact centre operations and compliance as well as improving your customer and agents experiences.
Voice Driven IVR:
Voice Driven IVR’s are designed for businesses looking to quickly and easily upgrade their customer’s calling experience, allowing callers to talk their way through the IVR menu and enable efficient call routing.
Combining AI and Voice recognition technologies, the Conversational IVR solution features advanced, enterprise-grade Voice Recognition capabilities that instantly automate calling journeys for both customers and internal users, by using simple, intuitive voice requests.
The readymade solution is GDPR compliant and available on the Cloud or On-Premise, offering rapid deployment from zero-to-service in just a few days.
- Easily create and adjust flows and menus for inbound calls
- Supports both internal and customer phone calls
- Seamless integration with Microsoft Teams and UC Environments
- Zero-to-service deployment in a few days
Biometric Solutions:
Call Centre Biometrics are primarily used for authentication and security. A voice is unique and when used to securely access services provides a compliant, streamlined experience for your customers. YOUR VOICE IS YOUR PASSWORD.